Free Shipping on orders over £75
Orders are shipped via Royal Mail, with delivery options and charges shown at checkout.
Eligible items can normally be returned within 14 days of receipt. Some sealed health, hygiene or consumable products may not be returnable once opened.
If your order is damaged, faulty, incorrect or missing, contact us at Tannedslim@gmail.com and we’ll help resolve it.
At Tanned 2 Slim, we aim to process and deliver orders as quickly and securely as possible. This policy explains how delivery, cancellations, returns and refunds are handled when ordering from our website.
Orders placed through Tanned 2 Slim are delivered using Royal Mail.
Available delivery services, estimated delivery times and any applicable delivery charges will be displayed during checkout before you complete your order.
Delivery estimates are provided as a guide and may occasionally be affected by circumstances outside our control, including Royal Mail delays, adverse weather, public holidays and periods of unusually high demand.
Orders are prepared for dispatch as quickly as reasonably possible after payment has been received and successfully processed.
Orders placed during weekends, bank holidays or particularly busy periods may take longer to process.
If we are unable to fulfil your order, we will contact you using the details provided when the order was placed.
Please ensure that your delivery address is complete and accurate before submitting your order.
Tanned 2 Slim cannot guarantee that an address can be changed once an order has entered the fulfilment or dispatch process.
If you notice an error in your delivery details, please contact us as soon as possible at Tannedslim@gmail.com.
Where tracking is available for your chosen Royal Mail service, tracking information may be sent to you once your order has been dispatched.
If your order has not arrived within the expected delivery period, please contact us at Tannedslim@gmail.com with your order number.
We may need to investigate the delivery with Royal Mail before a replacement or refund can be issued.
If you are purchasing as a consumer online, you will normally have the right to cancel your order within 14 days of receiving your goods, subject to any applicable legal exceptions.
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at Tannedslim@gmail.com.
If your order has already been dispatched, you may need to receive the order and then return it in accordance with the returns process below.
If you change your mind about an eligible product, please notify us within 14 days of receiving your order.
Once you have notified us that you wish to cancel, the goods should normally be returned to us within a further 14 days.
Returned products must be handled with reasonable care and should be returned in their original packaging wherever possible.
Some products sold by Tanned 2 Slim may be supplied sealed for health, hygiene or product-safety reasons.
Where the law permits, we may be unable to accept a change-of-mind return for a sealed product once that seal has been broken if the product is not suitable for return for health or hygiene reasons.
This does not affect your legal rights where an item is faulty, damaged, incorrectly supplied or not as described.
Before sending anything back, please contact us at Tannedslim@gmail.com.
Please include your name, order number, the product you wish to return and the reason for the return.
We will provide the appropriate return instructions and return address.
Please do not send products back without first contacting us, as this may delay the processing of your return.
For change-of-mind returns, you will normally be responsible for the cost of returning the goods to us unless we have agreed otherwise.
We recommend using an appropriate tracked or recorded delivery service when returning goods, as you remain responsible for the return until it reaches us.
If an item is faulty, damaged, incorrectly supplied or otherwise does not conform to your legal rights, we will provide appropriate assistance with the return and reasonable return costs where applicable.
Once an eligible return has been received and checked, we will process the applicable refund as soon as reasonably possible.
Where you exercise your legal right to cancel an online order, refunds will normally be made within 14 days of receiving the returned goods or receiving satisfactory evidence that the goods have been sent back, whichever is earlier where applicable.
Refunds will normally be issued to the original payment method used when placing the order.
Your bank, card issuer or payment provider may require additional time to show the refund in your account after it has been processed by us.
Where required by law following cancellation of an entire eligible order, we will refund the standard delivery charge paid.
If you selected a more expensive premium or expedited delivery service, we are not required to refund the additional amount above the cost of our standard delivery option.
If you paid using Klarna or Clearpay, any approved refund will also be processed through the relevant payment provider.
Your remaining payment schedule, outstanding balance or refund timing may be adjusted by Klarna or Clearpay in accordance with their own procedures.
Please continue to manage any scheduled payments until the relevant provider confirms that your account has been updated.
Please inspect your order after delivery and contact us as soon as possible if a product has arrived damaged, is faulty, is not as described or you have received the wrong item.
Email Tannedslim@gmail.com with your order number, details of the issue and, where useful, photographs showing the problem.
Depending on the circumstances and your legal rights, we may offer a refund, replacement or another appropriate remedy.
Nothing in this policy limits or removes your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
If an item is missing from your order or you receive a product you did not order, please contact us promptly at Tannedslim@gmail.com.
Please keep the packaging and contents of the delivery while we investigate the issue.
If an order is returned to us because the delivery address provided was incorrect, incomplete or the delivery could not be completed, we will contact you to discuss the available options.
Additional delivery charges may apply if you ask us to resend an order where the failed delivery resulted from incorrect information supplied when ordering, provided that doing so is fair and permitted by law.
Refusing a delivery does not necessarily complete the cancellation or returns process.
If you no longer want your order, please contact us so that we can record your cancellation and provide the appropriate return instructions.
This Shipping & Returns Policy is intended to explain our normal procedures and does not affect any statutory rights you may have as a consumer.
Where your statutory rights provide greater protection than the terms stated in this policy, your statutory rights will apply.
If you have any questions regarding delivery, returns, cancellations or refunds, please contact us using the details below.
Tanned 2 Slim
67 Chorley Old Road
Bolton
BL1 3AJ
United Kingdom
Email: Tannedslim@gmail.com
Website: https://www.tanned2slim.com/
